To collect feedback from at least 80% of participants in each knowledge exchange session and assess their effectiveness, here’s a step-by-step plan:
1. Create a Feedback Collection Strategy
- Define the Goal of Feedback: Clearly outline what you want to assess (e.g., participant satisfaction, knowledge gained, applicability of the content, and overall session quality).
- Choose the Right Feedback Tools: Decide on the methods for collecting feedback, such as:
- Online Surveys/Forms (Google Forms, SurveyMonkey, etc.): These are great for quick, structured feedback.
- Polls and Quick Ratings (Zoom polls, Microsoft Forms): Use during or immediately after the session for instant feedback.
- Open-ended Questions: For detailed feedback, use a combination of multiple-choice and open-ended questions to understand specific areas for improvement.
2. Design the Feedback Form
- Ensure Simplicity and Relevance: Keep the feedback form short and to the point so participants will complete it.
- Focus Areas to Include:
- Content Relevance: How useful was the information presented?
- Presenter Effectiveness: Did the facilitator communicate the content clearly?
- Engagement: Was the session interactive enough? Did participants feel engaged?
- Application: How applicable is the knowledge shared to your work/role?
- Overall Satisfaction: Rate the session (on a scale of 1 to 5).
- Include Demographic Questions (Optional): To understand if certain groups found the session more valuable (e.g., department, role, etc.).
3. Set Up a Feedback Collection Plan
- Pre-session Communication: Let participants know upfront that their feedback will be requested and is important for improving future sessions.
- Make Feedback Easy:
- Provide the feedback link at the end of the session, along with a reminder to complete it.
- Send follow-up reminders within 24-48 hours after the session to encourage participation.
- Offer Incentives: To encourage participation, consider offering incentives like a prize draw or recognition for completing the feedback.
4. Monitor Response Rates
- Track Responses in Real-Time: Monitor the number of responses received to ensure that you reach the 80% target.
- For example, if the session has 50 participants, aim to gather feedback from at least 40 of them.
- Send Reminders: If participation falls short, send reminder emails or messages to those who haven’t filled out the form, emphasizing the importance of their input.
5. Analyze the Feedback
- Quantitative Data: Analyze the numerical ratings and response percentages (e.g., what percentage rated the session as excellent, useful, or engaging).
- Qualitative Data: Review open-ended responses to gather actionable insights, such as specific suggestions for improvement or areas where participants felt more could be done.
6. Report Findings
- Summary Report: Compile and summarize the feedback into a clear, concise report.
- Include key statistics (e.g., 85% of participants found the session valuable, 75% felt more confident about applying the knowledge shared).
- Highlight areas of strength (e.g., well-organized, engaging speakers) and areas for improvement (e.g., need for more interactive elements, additional time for Q&A).
- Compare Against Target: Report whether the target of 80% feedback participation was met or if adjustments are needed to reach it in the future.
7. Use Feedback to Improve Future Sessions
- Review Actionable Insights: Identify key takeaways from the feedback to improve the next session.
- Adjust Content or Delivery: For example, if feedback indicates that the material was too advanced or too basic, adjust the difficulty level accordingly for future sessions.
- Enhance Engagement: If engagement scores were low, try incorporating more interactive elements, like group discussions or live polls, for future sessions.
- Refine Timing: If sessions were too long or too short based on feedback, adjust the schedule for upcoming knowledge exchanges.
8. Continuous Improvement Cycle
- Iterate on the Feedback Process: Each session should have an improved feedback process based on previous learnings, ensuring that more participants engage and offer valuable insights.
- Assess Long-Term Effectiveness: Track how changes implemented from feedback impact future sessions, and assess if these changes lead to higher engagement or better outcomes.
Example Communication for Participants:
Subject: Help Us Improve – Share Your Feedback on the Knowledge Exchange Session!
Body: Thank you for attending our recent knowledge exchange session! We hope you found it valuable and insightful. To help us improve and make future sessions even better, we’d love to hear your thoughts.
Please take a few minutes to complete the feedback form linked below. Your input is crucial to shaping the content and structure of future sessions.
[Insert Feedback Link]
We aim to gather feedback from at least 80% of participants, so your response is very much appreciated! As a token of our appreciation, participants who complete the feedback form will be entered into a prize draw!
Thank you for your time, and we look forward to hearing your thoughts!
Best regards,
[Your Name]
[Your Job Title]
SayPro
With these steps, you can effectively collect feedback from at least 80% of participants in each knowledge exchange session, ensuring that you gather valuable insights to enhance the overall quality and impact of future sessions.